Tag Archives: customer service

How well does your business respond to the needs of your customers?

Many organisations invest considerable sums of money to gather vast amounts of data on their customers but what do they do with all that data?  The success of Western Union, a money transfer business, makes interesting reading & supports the … Continue reading

Setting Expectations

The Met Office got it right – they forecast snow, pinpointed the areas of the UK that would get worse hit & issued colour-coded warnings accordingly.  As a result, all of us, from the local councils to transport companies to … Continue reading